Effective Date: 1/1/1999
We want you to love what you buy. Please read our policy below for how we handle returns and refunds.
1. Physical Product Returns
We accept returns on unopened items within 30 days of delivery. Returned products must be in original condition and packaging.
- Return shipping is the customer’s responsibility.
- Shipping fees are non-refundable.
2. Non-Returnable Items
- Opened CDs, DVDs, vinyl, or books
- Digital downloads
- Worn or washed clothing
- Used accessories
3. Festival Tickets
All ticket sales are final. However, tickets are transferable. Email sales@goldenrod.com with your order info to request a transfer.
4. Refund Processing
Refunds are issued to the original payment method within 5–7 business days of return approval.
5. Need Help?
Email us at sales@goldenrod.com for any refund/return inquiries.